Return & Refund Policy

Last updated June 05, 2025

1. Our Commitment

At Blue Jetty Foods, we are dedicated to delivering premium-quality frozen seafood directly to your doorstep. We strive to have your products arrive fully frozen and in excellent condition every time. However, if you receive items that are thawed, damaged, or compromised, we will make it right.

2. Reporting Issues

If your order arrives in unsatisfactory condition, please contact us within 24 hours of delivery by emailing support@bluejettyfoods.com. To assist us in resolving the issue promptly, please include the following photographs:

  • Outside of the box showing the shipping label

  • Inside of the box displaying dry ice bags (note: these are clear plastic bags and will be empty if the dry ice has completely sublimated)

  • Packing slip

  • Damaged or melted product

  • Best By Date on the product packaging

Minimum Conditions for Claims
To be eligible for a refund or replacement, issues must be reported within 24 hours of delivery and must include all requested photos.

3. Refunds and Replacements

Upon verification of the issue, we will offer one of the following resolutions:

  • Full Refund – Issued to your original payment method

  • Replacement – A new shipment of the affected items at no additional cost

  • Store Credit – A credit applied to your Blue Jetty Foods account for future purchases

The chosen resolution will depend on the nature of the issue and product availability.

4. Exchanges

Due to the perishable nature of our products and for food safety reasons, we do not allow exchanges. If there is a problem with your order, please refer to the options listed in the "Refunds and Replacements" section.

5. Non-Returnable Items

We cannot accept returns of any perishable goods. All sales of frozen seafood are final unless the product is defective or damaged upon arrival.

6. Order Cancellations

Orders can be canceled for a full refund if the cancellation request is received before the order has been processed for shipping. Once an order has shipped, it cannot be canceled or refunded.

7. Shipping Delays Disclaimer

We are not responsible for delivery delays caused by carrier issues, weather events, natural disasters, or other factors beyond our control. We recommend monitoring your tracking information closely and ensuring someone is available to receive your shipment at the delivery address.

8. Incorrect Address Policy

Please double-check your shipping address before placing your order. Blue Jetty Foods is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer. Refunds or replacements will not be issued in these cases.

9. Purchases from Third-Party Retailers

For customers who purchase Blue Jetty Foods products from retailers such as grocery stores or online channels separate from www.bluejettyfoods.com, please direct any refund or exchange requests to the original place of purchase. Each retailer will have its own return policy and can assist you accordingly. Blue Jetty Foods is unable to process refunds or exchanges for items purchased outside of our direct sales channels.

10. Contact Us

If you have any concerns or need to report an issue with your order, please reach out to us:

  • Email: support@bluejettyfoods.com